The monitoring project of the Lower-Serafimovsk Home for the Elderly, carried out by the Torture Prevention Center of the Ombudsman Institute, revealed a number of serious issues. This was reported by the press service of the institute.
The inspection concerned the observance of the rights of residents, as well as the conditions of their living and sanitary standards.
As a result of the monitoring, it was established that 15 elderly people do not have passports. The management of the institution explained this by the lack of necessary documents, such as birth certificates and registration, for obtaining passports.
For example, one of the women, N. L., sought assistance in obtaining a passport. She stated: "I was born in Russia and moved to Kyrgyzstan in 1969, worked as a builder in Naryn, but now I cannot retire without documents."
It turned out that the social worker had already sent requests for the necessary papers, but the process was delayed due to the lack of information about her in the database.
The Ombudsman Institute is ready to assist in the passportization of these elderly people, as the lack of documents limits their rights.
Complaints were also received regarding the quality of medical care. One of the pensioners, M. N., showed doctors a non-healing wound on her leg and expressed dissatisfaction with the work of the medical unit. The nurse, in turn, reported that the pensioner refuses assistance, demanding to be given all the medications at once, which does not comply with established rules.
The management of the home for the elderly assured that examinations are conducted regularly, and if necessary, residents are sent to hospitals.
Among the identified problems, there was also a shortage of male orderlies. Female orderlies are forced to care for bedridden men, which is complicated by the low salary of about 13,000 soms.
At the same time, the institution ensures safety and freedom of religion: there is a mosque on its territory. The director stated that with the support of sponsors, trips for Umrah have been organized since last year.
At the time of the inspection, there were 276 people in the home for the elderly, of whom 150 were persons with disabilities and 126 were elderly people.
The Ombudsman of the KR, Jamila Jamambaeva, emphasized that government agencies must ensure the protection of the rights of residents of social institutions, especially elderly people and persons with disabilities, who are the most vulnerable segments of the population.
