The inspection concerned living conditions, the rights of residents, and compliance with sanitary standards. The press service of the Ombudsman reported specific issues, including the absence of passports for 15 elderly residents of the nursing home. This, according to the administration, is related to a lack of necessary documents, such as birth certificates and registration data.
Photo from the press service of the Ombudsman Institute.
Photo from the press service of the Ombudsman Institute.
Photo from the press service of the Ombudsman Institute.
Photo from the press service of the Ombudsman Institute.
The lack of identification documents jeopardizes these individuals' access to basic rights, including pension benefits. One resident noted that she cannot apply for a pension, even though she moved to Kyrgyzstan back in 1969 and worked in the construction industry. It is reported that social workers have made requests, but the process is delayed due to a lack of information in the databases. The Ombudsman Institute is ready to assist in obtaining the necessary documents.
Additionally, during the inspection, complaints were raised regarding the level of medical assistance. One woman spoke about issues with a non-healing wound and dissatisfaction with the work of the medical unit. In response, the medical staff indicated that the patient refuses treatment, demanding medication without supervision.
The administration of the nursing home assures that medical examinations are conducted regularly, and residents are sent to hospitals for assistance as needed.
Among other identified problems was a shortage of male attendants, which results in women caring for bedridden men. Recruiting new staff is complicated by low salaries, which amount to about 13,000 soms.
Despite the mentioned issues, safety measures are observed in the nursing home, and freedom of religion is ensured: a mosque operates on the premises, and trips for Umrah are organized with the support of sponsors.
At the time of the inspection, there were 276 people in the nursing home, including 150 disabled individuals and 126 elderly citizens.
