This statement was made against the backdrop of monitoring conducted by the Torture Prevention Center of the Ombudsman Institute at the Lower-Serafimovsky nursing home located in the Chui region. During the inspection, the living conditions, the rights of residents, and compliance with sanitary and epidemiological standards were examined.
As a result of the inspection, it was revealed that 15 elderly people do not have passports. Representatives of the institution explained this by the lack of necessary documents, such as birth certificates and registration. One of the residents shared that she was born in Russia and moved to Kyrgyzstan in 1969, but cannot receive a pension due to the absence of the required documents. Requests sent to resolve this issue have not yielded results due to a lack of data in the database.
The Ombudsman Institute noted that they will provide assistance in obtaining passports, as the absence of documents infringes on citizens' rights.
During the monitoring, complaints about the quality of medical care were also received. One of the residents showed a non-healing wound and expressed dissatisfaction with the work of the medical station. The medical staff reported that the patient refuses treatment, insisting on receiving medications without adhering to the prescribed dosages. The institution's management noted that regular check-ups are conducted, and residents are referred to hospitals for treatment when necessary.
An additional problem remains the lack of male orderlies. Care for bedridden men is provided by women, as the low salary of about 13,000 soms does not attract men to this work.
The institution ensures safety and freedom of religion: there is a mosque on the premises, and thanks to sponsorship support, trips for Umrah are organized.
At the time of the inspection, there were 276 people in the nursing home, of which 150 were individuals with disabilities and 126 were elderly people.
