Analysis of citizens' appeals and monitoring of court sessions conducted by the Akikatchy Institute in 2025 revealed numerous problems within the country's judicial system. The main issue identified was the failure to adhere to schedules: hearings often start late, are postponed, or rescheduled.
According to the monitoring, every second hearing begins later than the scheduled time, and out of 270 cases, 112 (41.5%) were postponed.In 2025, the institute received 816 appeals and complaints related to the protection of citizens' rights in judicial proceedings. In most cases, applicants expressed disagreement with the court decisions rendered. Of these, 57 appeals concerned issues under the jurisdiction of the judicial authorities, 56 were related to alimony disputes, 35 pertained to the actions or inactions of judges, and another 19 involved non-fulfillment of court decisions and the activities of court bailiffs.
Additionally, over the year, 572 requests for monitoring court processes were registered. Of these, 57.8% concerned criminal cases, 32.9% were civil cases, and 9.6% were administrative cases. Citizens most often request independent observation of court sessions to ensure procedural guarantees and the principle of transparency.
The majority of observations (61.3%) were conducted in first-instance courts - district courts.
As noted by the institute, the main reasons for the disruption of hearings are related to the judges' workload, a lack of courtrooms, and the non-appearance of process participants. This leads to delays in proceedings and limits citizens' right to timely justice.
Jamiliya Dzhamanbaeva has sent recommendations to the Supreme Court to address the identified violations. In particular, it is proposed to strengthen control over adherence to schedules, ensure timely consideration of cases, keep records of the reasons for postponements and take measures to eliminate them, as well as equip all courtrooms with audio and video recording systems.
