As a result of analyzing citizens' appeals and observing court sessions in 2025, the Ombudsman Institute discovered numerous systemic problems within the judicial system.
According to the institute's data, one of the main difficulties is the frequent postponements and delays in the start of court sessions. This, in turn, leads to prolonged processes and limits citizens' access to justice.
In 2025, the Ombudsman Institute received 816 appeals and complaints related to judicial proceedings. Most applicants expressed dissatisfaction with court decisions. Of the total number of appeals, 57 concerned issues to be considered in courts, 56 related to alimony, and 35 were about the actions and inactions of judges. In 19 cases, there were issues regarding the non-fulfillment of court decisions, as well as the work of court executors.
Additionally, over the year, 572 requests for monitoring court processes were registered. Of these, 57.8% pertained to criminal cases, 32.9% to civil cases, and 9.6% to administrative cases.
The largest number of monitoring sessions (61.3%) were conducted in first-instance courts. The analysis showed that every second session started late, and among 270 processes, 112 (41.5%) were postponed.
The main reasons for the delays were identified as judges' workloads, lack of available courtrooms for sessions, and the non-appearance of process participants.
In light of the identified problems, Jamila Jamambaeva, representing the Ombudsman, sent recommendations to the Supreme Court. In particular, it is suggested to strengthen control over adherence to session schedules, ensure timely consideration of cases, keep records of the reasons for postponements, and take measures to address them. It is also recommended to equip courtrooms with audio and video recording systems.
