It is proposed to reduce the waiting time for responses from government agencies from 14 to 10 working days
During the discussion in the Jogorku Kenesh, a draft law was presented concerning the reduction of the time for considering citizens' appeals. The initiative was put forward by a group of deputies.
According to current regulations, government agencies are required to respond to appeals within 14 working days. The deputies propose to shorten this period to 10 days.
The authors of the draft law note that in recent years, the structure of government agencies' work has undergone significant changes due to the introduction of digital technologies. Document circulation in many institutions has become fully electronic, and interaction between various government structures is carried out through digital platforms.
Previously, processing paper documents, their registration, and approval took a lot of time. Now, thanks to electronic systems, these processes occur much faster, allowing government agencies to consider citizens' appeals in shorter timeframes.
According to the authors of the initiative, reducing the response time will help improve the reaction of government agencies to citizens' requests and increase the level of trust in state institutions.
It is particularly emphasized that the changes will be of great significance for citizens of Kyrgyzstan who are outside the country, including labor migrants. Long waits for responses from government institutions or foreign representations can lead to additional expenses and difficulties. More prompt responses, as the deputies believe, will help resolve issues related to documents and necessary assistance more quickly.
Some deputies expressed their objections to this initiative. They pointed out that there are requests for which responses require more time. For example, Deputy Taalaybek Sarybashev noted that there are agencies that receive a large number of appeals and physically cannot respond to all of them in a short period. The adoption of the draft law could lead to them being held accountable.
In response, one of the authors of the draft law, Deputy Baktyyar Kalpaev, noted that in such cases, civil servants have the opportunity to extend the response time to 30 days.
At the moment, the draft law has been adopted by the Jogorku Kenesh in the first reading.
