Reporter Baktyyar Kalpaev noted that in the context of digitalization, when most processes are conducted online, the need to expedite the processing of citizens' appeals becomes relevant.
In response to questions from deputies about the government's position on this bill, he stated that the government had issued a negative conclusion.
Deputy Attorney General Zalkarbek Ak Nazarov also confirmed that the General Prosecutor's Office is against it. "Each government agency has its own specifics. We believe that 10 days is insufficient for preparing a quality response," he added.
Kalpaev emphasized that the implementation of innovations is always accompanied by difficulties. "Our goal is to reduce bureaucratic barriers and simplify life for citizens. We know from our own experience that government employees, having 14 days to respond, often postpone appeals until the last moment, which leads to a backlog of cases," he explained.
Deputy Bolot Ibragimov urged his colleagues to support the bill, noting that if government agencies continue to provide formal responses, the deadlines will not play a decisive role. "I have been appealing to various government agencies for 15 years and have received satisfactory responses only in 2-3 percent of cases," he emphasized.
Ibragimov also pointed out that it was Deputy Attorney General Zalkarbek Ak Nazarov who previously did not respond to crimes affecting the interests of children and the country. "He did not respond to our requests for a year, and now we see that we were right. I ask you to support the bill," the deputy added.
As a result, the elected representatives adopted the bill in the first reading.
