The Ministry of Digital Development has clarified the operation of the mobile application "Tunduk," taking into account citizens' inquiries related to changes in pension savings. Here are the main points:
How is the information displayed?
JSC "Tunduk" operates as a technical operator, providing access to government services through a "digital window." It is important to note that we do not store, process, or alter information about users' pension accounts. The data you see in the application comes directly from the database of the authorized body in real-time.
Why might the numbers change?
Changes in amounts (for example, recalculations, annual capitalization of interest, or data updates) occur on the side of the source of information. JSC "Tunduk" simply transmits the data received from the relevant agency at the time of the request. Interference with this data on our part is impossible.
What should you do if you have questions?
We understand how important the accurate display of savings is for every citizen. If you notice discrepancies, to obtain a detailed statement and official clarifications regarding the movement of funds, you should contact the Social Fund of the Kyrgyz Republic (hotline - 1202).
Our goal is to provide you with convenient and quick access to the necessary information. If you have questions about the methodology of accruals and the accuracy of the balance, specialists from the relevant agency are ready to provide qualified assistance.
