Recently, one of the users reported noticing a decrease in the amount in the accumulative part of his pension. According to him, he regularly checks the data and saw that in March the amount of savings decreased compared to February.
Information Display
OJSC "Tunduk" acts as a technical operator that provides access to government services through a digital platform.“We do not store, process, or modify information about your pension savings. The data available in the application comes directly from the departmental database of the authorized body in real-time,” the company clarified.
Reasons for Changes in Figures
All changes in amounts (for example, recalculations, annual capitalization of interest, or updates of information) occur on the data source side. OJSC "Tunduk" only transmits the information that is available in the system of the relevant agency at the time of the request. Technical intervention in this data by OJSC "Tunduk" is not provided.What to Do if Questions Arise?
“We understand how important the correct display of savings is for every citizen. If you have doubts or notice discrepancies, we recommend requesting a detailed statement and official clarifications from the data custodian — the Social Fund of the Kyrgyz Republic (hotline — 1202). Our goal is to provide you with convenient access to information. Questions about the methods of accrual and the accuracy of the balance are best directed to specialists of the relevant agency,” noted OJSC.Earlier, the Social Fund explained that the formation of data on personal insurance accounts of citizens occurs in several stages.
Employers provide reports on income tax and insurance contributions to tax authorities through accounting. The information is then transmitted to the Social Fund, where amounts are automatically credited to the individual accounts of insured persons based on the received registers.
According to the Social Fund, cases where users observe a decrease in the amount or incorrect display are most often related to clarifying reports submitted by organizations.
