Viktorov shared that a funny incident occurred in the first month of the neural network's operation when it began using profanity. "It learns, and as they say, you become like those you associate with. So we had to address this issue. But it also indicates that we are actively engaging with citizens," he noted.
According to Viktorov, the use of voice robots significantly reduces the number of employees in the call centers of management companies—by almost five to six times. "Instead of 20 employees, only two or three can remain, as the neural network and voice robots handle 80-90% of all inquiries," he added.
Viktorov also pointed out that, according to statistics, 80% of users are satisfied with the responses received from the voice assistant. "Of course, atypical situations do occur, for example, when people are upset or in emergency situations, and then it is necessary to connect a live operator who can make urgent decisions," he concluded.
