"Created in a hurry"
Deputy Director of the State Enterprise "Salyk Service" Nurgul Salieva noted in a conversation with business representatives that the first version of the EIS was developed under tight deadlines and without sufficient experience. "We were in a rush, and taxpayers could not always reach a consensus. Today we have experience, and we understand where we made mistakes. We are open to suggestions from businesses, as the work is just beginning," she said.Problem with "kicking out" users
One of the main complaints about the current version of the EIS is the very short session time. Users lose access to the system after just a few minutes of inactivity. This creates significant inconveniences for companies with a large volume of operations, where accountants process thousands of invoices in a row, leading to constant disruptions and the need to re-enter data.In contrast, in the "Taxpayer Cabinet," this problem does not occur, and the session can remain active for a significantly longer time.
In "Salyk Service," it was explained that it is impossible to change this mechanism in the current version. However, the new version of the system plans to integrate the EIS with the "Taxpayer Cabinet," which should resolve the "kicking out" issue. This will also help simplify the registration process in the EIS, which requires submitting applications and waiting for confirmations from the tax authority.
Advances and the volume of issued EIS
Business representatives also noted that large companies working with thousands of counterparties face the necessity of issuing a huge number of EIS, including those related to advances. This creates a significant burden: accountants are forced to constantly check who has paid and who has not."From January, single tax payers are required to pay tax on advances. But in the report, all data is consolidated into one cell, which creates confusion and complicates reconciliation with 1C," said the entrepreneurs, suggesting removing the need to issue separate EIS for each advance and adding a separate line "Advances" in the reports.
Non-standard situations and changes in the tax regime
Businesses also proposed that the tax service act as an arbitrator in non-standard situations. For example, when a company issues an EIS for an advance and pays taxes, but the counterparty inexplicably rejects the document and then changes the tax regime. As a result, the buyer cannot receive the document for VAT credit, as the system blocks any actions.For such cases, businesses proposed two solutions:
- the issuance of a special "tax invoice" by the tax service confirming the payment of taxes;
- the ability to change the document status from "Rejected" to "Accepted" upon mutual request of the parties.
Diversity of tax service websites
Another problem for large companies has been the lack of convenient automated solutions. Accountants have to work simultaneously with the "Taxpayer Cabinet," the EIS system, and electronic signature services, which requires entering the same data on different platforms.Business representatives inquired about the emergence of a unified system that would combine all these services. The Director of the State Enterprise "Salyk Service," Shamshybek Kachkynbay uulu, reported that the new system is already under development:
"The taxpayer will have a single platform where all functions related to invoices and tax reporting will be available."
The new system will support all officially verified types of electronic signatures. "Existing types of digital signatures will be integrated into a single platform," the director added.
