***
- I tried to renew my indefinite driver's license at the branch on Chokana Valikhanov Street, but I encountered a huge crowd. People waiting in line claimed they had been there since the night. At first, I didn't believe it, but when I arrived at 7 AM, I saw that there were indeed many people, and "Tunduk" was operating in manual registration mode, and by that time there were only three blank sheets left in the notebook.***
- Initially, it was said that the renewal of indefinite licenses would be free until the end of the year. Later, it was announced that after March 31, it would become paid and more expensive than before. I took time off work specifically for the renewal, but I ended up being the 300th in line. I can't wait until 7 PM, and I couldn't use "Tunduk" — the application is not functioning.***
- People started taking their places in line from 5 AM, even though the branch itself opens at 08:30. The last time I checked, there were about 700 people there. The staff reported that the first 200 would be accepted according to a list maintained by the people, while the rest would have to take tickets inside. This seems unfair. Some have been waiting since early morning, while others just arrived and still have to take a new ticket.***
- Some people left without waiting for their turn. They plan to return tomorrow or on Monday, but the problem will remain the same. Why create additional difficulties? It would have been possible to think ahead about how to avoid such situations to ease the process for both citizens and workers. They are not to blame for the queues that arose due to the authorities' decisions.
