During her field meetings with residents of the Issyk-Kul region, ombudsman Jamila Jamambaeva actively discussed pressing social issues. The press service of the agency reported on the outcomes of these meetings.
As a result of the trip, more than 15 written appeals were recorded, and 27 oral consultations were held. All appeals will be reviewed, and recommendations will be provided to government agencies on certain issues.
At the meetings in Balakchy and the village of Bosteri, over 200 people from various districts of the region gathered. This year, the format of the meetings has changed: they are now held not only in regional centers but also in remote settlements.
Jamambaeva noted that staff from the ombudsman's office will now also receive citizens in Bosteri, whereas previously their office was only located in Karakol. The opening of additional offices will allow for a quicker response to appeals and improve interaction with the population.
The majority of questions concerned the socio-economic aspects of life. Young families complained about difficulties in obtaining land plots and housing through the State Mortgage Company. Issues regarding pension increases and social benefits were also on the agenda, as well as the revision of the rules for assigning benefits to families with children under three years old, which are currently available only to residents of high-altitude and border areas.
Parents of children with disabilities expressed concern about the lack of a rehabilitation center in the region, a shortage of speech therapists and defectologists, as well as inadequate conditions for inclusive education. According to local authorities, there are about 3,890 children with disabilities living in the region. Local officials mentioned the possibility of sending children for rehabilitation to the "Kelechek" center in Bishkek. The mayor of Balakchy promised to improve the conditions of the existing center and renovate additional premises for specialists.
Residents of the village of Baktyu-Dolonotu raised the issue of a garbage dump threatening their health and requested assistance in protecting their right to a clean environment. Problems with housing registration were also voiced. Some families have lived in barracks for over 20 years and cannot legalize their homes, which creates difficulties in obtaining passports and social services. Specialists explained that temporary registration at the municipality's address might be possible.
Additionally, issues related to vaccination and the accountability of medical workers were discussed. The ombudsman advised local authorities to intensify informational and explanatory work on the importance of vaccinations.
Teachers and doctors also shared their concerns about pressure and the spread of false information on the internet, which they believe negatively affects their professional reputation. Educators also raised questions about discipline in schools and the balance of rights and responsibilities of students.
Residents also noted the high rental prices in relation to low incomes. One elderly resident of Balakchy sought help in resolving a dispute with a microcredit company, claiming that his pension continues to be withheld even after the loan has been fully repaid.
