As Shayahemtov noted, all calls come into the central dispatch, where eight dispatchers with medical education receive and distribute them. The city has 44 crews operating, including resuscitation, cardiology, neurology, pediatrics, and regular crews. The service system is organized by sectors.
“After the administrative-territorial reform, new settlements were added to Bishkek, which increased the population by approximately 167,000 people. This led to an expansion of the service area, which, in turn, affected the arrival time of the crews. The standard suggests that one crew should serve 10,000 people; however, with a population of over 1.3 million in the capital, about 130-140 crews are needed, while currently only 44 are operating,” he explained.
Shayahemtov added that the number of dispatchers has remained the same — just eight. This leads to difficulties in getting through. The Ministry of Health has already issued an order to increase the number of operators to 16.
“There are also other obstacles, such as outdated infrastructure and traffic jams. All central substations are located in the center, while the southern part of the city is actively being developed. Thus, reaching remote areas within the standard 24 minutes often proves impossible,” he noted.
A new substation is planned to be built on Suverkulov Street, on the territory of the perinatal center, which will be equipped with 24 dispatch consoles, four consulting doctors, and will be able to accommodate 15 crews. This will allow for the decentralization of operations and move some specialized crews closer to densely populated areas,” he added.
In addition, Shayahemtov pointed out the shortage of vehicles. “Up to 20-25 transports are carried out daily, including patients on hemodialysis. Although some substations have already been built, they cannot be put into operation due to a lack of vehicles. According to him, most new cars are sent to the regions, while there is a shortage of specialized equipment in the capital,” he concluded.
